The Ministry of Foreign Affairs and Regional Integration in Ghana has taken measures to address complaints of mistreatment and extortion at various passport offices across the country.
The ministry has released hotlines and an email address for individuals who experience such issues to report them. The move comes after the Minister of Foreign Affairs, Shirley Ayorkor Botchwey, expressed concern about corruption within passport office activities during an unannounced visit.
The provided hotlines and email address are intended for individuals who encounter extortion or mistreatment at the hands of staff, often referred to locally as “goro boys and girls.” These individuals often engage in unauthorized activities around government offices and services, including passport application centers.
The ministry’s statement emphasized that officers who have been in their positions for over a year will be rotated, and applicants were advised not to engage with staff who are not wearing official name tags.
The release of these contact points aims to encourage transparency, accountability, and a more efficient passport application process by addressing the reported incidents of extortion and mistreatment.
Read below the full statement by the Ministry of Foreign Affairs and Regional Integration: