Head of Electricity Company of Ghana (ECG), Samuel Appiah in December 2017 disclosed that the utility company was creating an app that will enable its customers to purchase prepaid credits online.
The move was aimed at facilitating the purchasing process as well as prevent customers from joining long queues at vending points anytime they want to buy prepaid credit.
With the app, customers would pay for their electricity bills as well as make a purchase for another.
According to him, his outfit got the inspiration to design the app after the utility company was faced with a server challenge that left about 30,000 customers sleeping in darkness.
It is quite unclear yet what ECG app Dr Bawumia spoke about when he made the statements about a launch on February 18, but the vice president during his Town Hall meeting in Kumasi Tuesday announced that government will launch a mobile app that will enable ECG customers buy prepaid credits on their phones without necessarily moving to the vendor to make a purchase.
This initiative is part of government’s plan to digitise the economy.
The Electricity Company of Ghana (ECG) is opting to start the payment of prepaid electricity credit through a mobile application.
Head at the Electricity Company of Ghana (ECG), Samuel Appiah says the move will facilitate the fast purchase of credit so that customers will not have to move distances to buy prepaid credit.
“Going forward, the company intends to ensure that all ECG payment metering system will be smart devoid of customers visiting vending points, but instead utilizing a mobile application to purchase credit online,” he said.
What this means is that customers will also be able to pay their electricity bills through a mobile application.
This move by the ECG follows recent challenges on the company’s server which has left about 30,000 ECG customers in some parts of Accra without power for days.
Affected arrears suffering the challenge has seen residents of Dansoman, Korle Bu, Achimota and Kaneshie manage to live in the dark since Monday, December 4th. As at Tuesday, the number of persons reporting at the ECG for clarification om the development has reached over a hundred affected customers.
YEN.com.gh has learnt that about four distressed customers have collapsed in the scramble for electricity units at the ECG office in Accra. According to Myjoyonline.com, the men “fell one after the other and were rushed to the nearest hospital”.
Meanwhile, general manager of ECG Revenue Protection, David Asamoah has assured customers of an immediate resolution of the matter.