Telecommunications giant, MTN Ghana has announced that they have fully resolved the challenges which led to break in their data services and international outbound calls.
In a series of communications to custmers, MTN said the challenge has been resolved.
“We are glad to report that we have resolved all issues with our internet service”, the statement read.
MTN subscribers in Ghana and other Africa countries form Thursday, January 16, 2020, experienced fluctuations in their internet connections and network generally.
The telco responded and explained to customers what the problem was. MTN Ghana blamed the disruptions on an “undersea fiber cable cut”.
In a circular sent to shareholders and other stakeholders on the Ghana Stock Exchange (GSE), the company said the hitches were caused by “double undersea fibre optic cable cut in Europe.”
It explained that the cut on the West Africa Cable System (WACS) had also affected other operators and customers in West Africa but assured that it was working to resolve the situation.
But the company says Ghana now has been fully connected to the internet and also expressed appreciation to subscribers for their patience while apologising for the inconvenience caused.
Meanwhile, some MTN subscribers also confirmed on social media that, they now have access to uninterrupted data service.